How Points-Based Loyalty Programs Work

Points let customers build a balance and earn rewards under rules you set.

Step-by-step instructions

  1. Open Settings → Loyalty and confirm Points is enabled.
  2. Create a compatible offer in Promotions.
  3. Define how points are earned and when a reward becomes available.
  4. Save and activate the offer.
  5. Use Scan QR or Add Activity to record eligible points.
  6. Open the member profile to confirm the updated points balance.
Good to know

Check your promotion rules before deciding how many points to award for a purchase.