How to Find a Member Without Scanning Their QR

Use the member code if the camera cannot read a QR code.

Step-by-step instructions

  1. Ask the customer to open My QR in the customer app.
  2. Open Scan QR in the business dashboard.
  3. Find the manual code entry field below the QR camera.
  4. Enter the code shown by the customer and submit it.
  5. Confirm the correct member appears before adding activity or redeeming a reward.
Good to know

Do not award progress based only on a name when you can verify the member QR or code.