Check reward eligibility before you promise a free item or discount.
Step-by-step instructions
- Open Members and select the customer.
- Find Available rewards in their profile.
- Review each reward’s title, status and expiration information.
- Check which reward the customer wants to use.
- If the reward is valid, follow the redemption flow and confirm the outcome.
Good to know
An unavailable, expired or already redeemed reward cannot be treated as a current entitlement.