The activity history helps explain why a customer has a particular balance or reward.
Step-by-step instructions
- Open Members and select a member.
- Find their activity or movements section.
- Review the recorded entries for points, stamps, visits or rewards.
- Check the date, amount and status of the entries involved.
- If a correction is necessary and you have permission, use the available adjustment flow.
Good to know
For a business-wide record rather than one customer’s history, use How to Review Loyalty Transactions.