If the scanner does not recognize a member, try these common fixes.
Step-by-step instructions
- Check that your browser has permission to use the camera.
- Ask the customer to increase the screen brightness and open the full My QR code.
- Move the phone until the entire QR pattern is inside the scanning area.
- Refresh Scan QR and try again.
- If scanning still fails, enter the member’s code in the manual input below the camera.
- Confirm the customer account before awarding progress.
Good to know
The public program QR and a personal member QR serve different purposes. Only a member QR identifies that customer at checkout.