If an uploaded image does not save or appear correctly, check its file and the destination field.
Step-by-step instructions
- Confirm you are uploading to the correct section, such as Settings → Brand or a promotion image field.
- Use a supported image format and avoid unnecessarily large files.
- Try a simpler filename without unusual characters.
- Replace the image and select Save changes when required.
- Refresh the customer page and check the result.
- If the error continues, record the exact message and which image field is affected.
Good to know
The customer-facing page may temporarily show a cached image. Check it after refreshing before repeating the upload.