An offer may be hidden because it is inactive, outside its schedule or restricted to certain locations.
Step-by-step instructions
- Open Promotions and find the missing offer.
- Check that its Active setting is enabled.
- Review the start/end dates and any time restrictions.
- Check that the correct business locations are selected.
- Confirm the required loyalty method is enabled and your plan permits the promotion.
- Save any changes, then refresh the customer page and test again.
Good to know
An offer can exist in the admin dashboard without being currently available to a customer.