If you cannot find a customer, first check that you are looking in the correct business account.
Step-by-step instructions
- Confirm which BonusPass club the customer joined.
- Open Members and try the search again.
- Ask the customer to open the correct business’s public link and sign in.
- If their account opens, ask them to show My QR for identification.
- Use the scanner or manual member code to look up the correct profile.
- If the problem continues, record the business, customer account details and the exact error without collecting passwords.
Good to know
Members of one business are not automatically members of every business using BonusPass.