An authorized administrator can correct loyalty balances when a mistake needs attention.
Step-by-step instructions
- Open Members and select the customer.
- Check their activity history to understand the current balance.
- Find the available balance adjustment or manual edit action.
- Choose the correct loyalty method and enter the new amount or adjustment.
- Review the change carefully and confirm it.
- Open the member record again to confirm the resulting balance.
Good to know
Balance adjustments may require additional permissions. Keep an internal record of why a manual correction was made.