Temporarily stop an offer from being active without deleting its record.
Step-by-step instructions
- Open Promotions and find the offer.
- Choose Configure or open its editor.
- Find the Active setting.
- Turn the setting off and select Save.
- Check the customer app to confirm the offer is no longer active.
- When ready, return to the editor and enable Active again.
Good to know
Pausing an offer is different from deleting it. Check existing member rewards before making major changes.