Use the permanent program address to isolate problems with custom URLs.
Step-by-step instructions
- Open Settings → URL in the business dashboard.
- Find the default link using your permanent six-digit program code.
- Open this link in a new browser tab.
- If the default link works but a custom address fails, review the custom slug or domain status.
- Check whether the custom URL feature is active on your current plan.
- Once the intended link works, regenerate any QR codes or flyers that use it.
Good to know
Keep your default program code on hand. It can help customers access the program while a custom link is being fixed.