Why a Member Cannot See or Redeem a Reward

A reward may be missing or unavailable even when a member has some loyalty progress.

Open Members and select the customer.
Check the member’s balance or promotion progress.
Look for the reward under Available rewards.
Review expiration, redemption status and any saved promotion conditions.
Check whether the promotion is active and applicable to the current location.
If you need to correct an error, use an authorized manual adjustment or reward action.

Do not assign a second reward until you have checked whether the original was already redeemed.