How to Reset Your Business Account Password
If you cannot sign in to your business dashboard, use the account recovery flow.
QR Scanner Not Working: What to Check
If the scanner does not recognize a member, try these common fixes.
How to Fix a Logo or Image Upload Problem
If an uploaded image does not save or appear correctly, check its file and the destination field.
Why a Promotion Is Not Showing to Customers
An offer may be hidden because it is inactive, outside its schedule or restricted to certain locations.
Why a Member Cannot See or Redeem a Reward
A reward may be missing or unavailable even when a member has some loyalty progress.
Why a Customer Is Not Appearing in the Member List
If you cannot find a customer, first check that you are looking in the correct business account.
Why a Dashboard Feature or Button Is Missing
Missing options usually relate to your account permissions, subscription, or enabled loyalty settings.
What to Do When Your Customer Program Link Does Not Open
Use the permanent program address to isolate problems with custom URLs.
Why Your Getting Started Task Is Still Incomplete
The setup checklist checks completed actions, not whether you have visited a page.