How to Search for a Member
Find a customer before recording activity or checking available rewards.
How to View a Member’s Loyalty Profile
The member profile brings together a customer’s balances, rewards and recent activity.
How to Scan a Member QR Code at Checkout
Scanning the member’s QR code helps identify the correct customer before awarding progress or redeeming a reward.
How to Find a Member Without Scanning Their QR
Use the member code if the camera cannot read a QR code.
How to Add Stamps, Points or Visits to a Member
Record an eligible customer action after checking their member account.
How to Correct a Member’s Points, Stamps or Visits
An authorized administrator can correct loyalty balances when a mistake needs attention.
How to Check a Member’s Available Rewards
Check reward eligibility before you promise a free item or discount.
How to Give a Member a Manual Reward
Authorized staff can assign a reward directly when your business needs to make a one-off adjustment or gesture.
How to Redeem a Member’s Reward
Redeem a reward only after confirming the customer and their current entitlement.
How to Review a Member’s Activity History
The activity history helps explain why a customer has a particular balance or reward.